These terms apply to non-wedding flowers only. Terms and conditions for our wedding flower service are available on request.
Fresh Flower Orders
All fresh flowers are subject to availability. We deliver Wednesday-Saturday all year round until 5pm. While every attempt is made to keep the availability of our Online Webshop Bouquets up to date, we cannot guarantee immediate availability of all flower types. In such an occurrence, we may require 24-48 hours notice in order to source the flowers. We will endeavour to notify you immediately once the order has been received of any delivery delay due to availability of flowers.
Shades of Bloom Floral Designs offer a no quibble guarantee in regard to the quality of our fresh flowers if notified within 3 days.
We guarantee to replace defective items immediately with the same product or an alternative product (of equal or greater value) and to your satisfaction.
In the unlikely event that your flowers do not last a minimum of 5 days we undertake to replace the flowers contained in your purchase with fresh flowers or an alternative product (of equal or greater value) and to your satisfaction. We must be informed within 5 days of delivery and the original flowers must be made available for return.
To advise us of failure of flowers to last the guaranteed 5 days, please telephone +353 (0)66 9796831 or email . You should quote your name and the e-mail address / order number if applicable used to place the original order.
Non Fresh Floral Product
In the event of that a non floral product, including the Terry-Ann Collection, is found to be defective we guarantee to replace the item with the same item or an item of (of equal or greater value) and to your satisfaction if we are notified within 12 months of purchase.
Nothing contained herein will affect your statutory rights.
Deliveries for Fresh Flower Bouquets
We offer a delivery service for fresh flower bouquets and arrangements in the mid-Kerry region only. We charge €5 delivery for non-local, mid-Kerry and surrounding areas for over the phone orders under €40. All online orders will incur a €5 delivery charge unless otherwise stated. We currently do not deliver fresh flowers or floral gifts to North Kerry, Cahirciveen, Sneem, Waterville, Kenmare or surrounding areas.
Deliveries for Terry-Ann Collection Flowers
The Terry-Ann Collection Flowers are available for delivery throughout Ireland only (we currently do not ship outside of Ireland) and we use a courier service for outside of Kerry deliveries of same.
Not Satisfied With Product Delivered
If for any reason you or your intended recipients are unhappy with your purchase, you must advise us within 2 days of the date the item was delivered, and we will replace the item for the equivalent price you paid for the item. The delivery charge may not be refunded and the original flowers must be made available for return.
Please note that we cannot accept returns that are notified after 2 days. We cannot offer refunds on fresh flowers.
To advise us of your complaint, please telephone +353 (0)66 9796831 or email . You should quote your name and the email address / order number (if order was made online) used to place the original order.
Order not Delivered or Delivered on Wrong Day
Note: Our normal delivery charge does not guarantee a time of day for delivery although we will do our best to accommodate all customers. We will do our best to advise at time of the order.
In the unlikely event that your order is not delivered as requested, and provided such failure is not as a consequence of failure on your part to provide accurate information to enable delivery, you must advise us as soon as you become aware of this, but not later than 30 days after the originally specified delivery date.
You should quote your name and the email address / order number if applicable used to place the original order. We undertake to respond to your complaint as soon as possible, but not later than 3 working days.
If delivery has not taken place we undertake to complete the delivery to your satisfaction immediately OR refund your money in full.
Note: In some instances the delivery charge may not be refunded.
We regret that we cannot accept complaints of non delivery made after 7 days. In such event no replacement or refund is possible.
Our subscriptions are valid for the duration as stated. We cannot offer any refunds on the remaining subscription once the first delivery is made. The price for each order within a subscription is the price at the time that a subscription is set up and is fixed for the duration of that subscription period.
If your delivery date falls on a Sunday or Bank holiday we will deliver the bunch the previous Saturday or following working day.
Please note, due to seasonal flower availability, it may be necessary to vary certain flowers or stems from the ones shown in the photograph. We will endeavour to substitute these stems for similar quality, value and style.
Shades of Bloom Floral Design exclusively owns or has the exclusive rights to all images on the website. These images are subject to copyright laws.